General Terms and Conditions of Sale for Online Products

Preamble
These general terms and conditions of sale apply to all sales made on the website Les Bougies d’Esteban.

The website Les Bougies d’Esteban is operated by:

• Sole proprietorship Les Bougies d’Esteban

• Located at 100 Route de la plaine, 76560 Veauville les Quelles, France

• Email: lesbougiesdesteban76560@gmail.com

The website sells the following products: scented candles.

The customer declares having read and accepted these general terms and conditions before placing an order. Validation of the order constitutes acceptance of these terms.

Article 1 - Principles
These general terms represent the entire obligations of the parties and form the sole basis of the commercial relationship. The buyer is deemed to accept them without reservation.

They prevail over any other document, including purchase conditions. The seller reserves the right to modify these terms at any time; changes apply upon publication.

If a clause is missing, it shall be governed by current trade practices in distance selling in France.

Article 2 - Scope
These terms apply only to purchases made on this website and delivered within mainland France and Corsica. Deliveries outside this area require a specific quote.

Article 3 - Order
Orders are placed online via the website catalogue and form. Acceptance of these terms is required to validate the order. Confirmation is sent by email.

Payment is made by direct debit. Orders imply acceptance of prices and product descriptions. The seller reserves the right to suspend orders in case of payment failure or other issues.

Unavailability of products will be communicated by email. Refunds or cancellations apply to unavailable items only.

Article 4 - Electronic Signature
Providing bank details and confirming the order constitute the buyer’s agreement and binding signature. Fraudulent use must be reported immediately.

Article 5 - Order Confirmation
Contractual information will be confirmed by email, usually upon delivery.

Article 6 - Proof of Transaction
Electronic records held by the seller serve as proof of communications, orders, and payments.

Article 7 - Product Information
Products listed on the website and sold by the seller are subject to stock availability. Descriptions and photos are accurate but non-contractual.

Article 8 - Prices
Prices can be changed anytime but apply as displayed when ordering. Prices are in euros, excluding shipping fees, and include applicable VAT. Payment in full is required at order time.

Taxes or fees may be passed on to the buyer if changed. Discounts may apply as specified at order.

Article 9 - Payment Method
Payment is by direct debit after entering bank details and submitting required documents. Orders may be blocked or canceled if payment fails or disputes occur.

Article 10 - Product Availability
Shipping times are as stated, usually within 7 working days for France. Delays or stock shortages are not the seller’s liability. Buyers will be notified early and may cancel or exchange products.

Article 11 - Delivery Terms
Delivery is made after payment confirmation, to the address provided. Buyers must ensure address accuracy; errors causing returns will incur buyer fees.

Damaged or opened packages must be refused upon delivery with notes on the delivery slip. Claims must be made promptly and confirmed in writing within 2 business days.

Returned products must be in original condition, with returns requested within 14 working days.

Article 12 - Delivery Errors
Claims for wrong or non-conforming deliveries must be made on delivery day or next working day by email to lesbougiesdesteban76560@gmail.com.

Returned goods for exchange or refund must be sent by registered post to the seller's address; return costs are borne by the seller.

Article 13 - Product Warranty
The seller guarantees against defects or hidden faults excluding buyer negligence. Liability is limited to the net amount paid.

Article 14 - Withdrawal Right
No withdrawal right applies as the buyer is a professional purchasing for business use.

Article 15 - Force Majeure
Events beyond parties’ control suspend obligations. Parties must notify each other promptly. Force majeure includes transport blockages, natural disasters, telecom failures, etc. If lasting more than 3 months, the contract may be terminated.

Article 16 - Partial Invalidity
If any clause is invalid, others remain enforceable.

Article 17 - Non-waiver
Failure to enforce any clause does not waive the right to enforce it later.

Article 18 - Governing Law
These terms are governed by French law. Disputes will seek amicable resolution, failing which the Commercial Court will have jurisdiction.

Article 19 - Personal Data Collection

Data Collected:

• Account creation: name, email, phone, postal address

• Connection: login and usage data, payment data

• Profile: address and phone number if provided

• Payments: banking or credit card info

• Communications: temporary storage of user messages

• Cookies: used but can be disabled in browser settings

Use of Data:
Data is used to provide and improve services, secure site usage, payment processing, fraud prevention, advertising personalization, and dispute management.

Data Sharing:
Data may be shared with payment providers, public comments, authorized third-party sites, and service providers under confidentiality agreements. Legal obligations and corporate transactions may also require data sharing.

Security:
Organizational and technical measures protect data, but internet is not fully secure.

User Rights:
Users can update, delete data, access data, or delete their accounts by contacting lesbougiesdesteban76560@gmail.com. Some shared data (e.g., forum posts) may remain public after deletion.

Clause Changes:
Changes to this clause will be posted on the website and communicated by email 15 days before taking effect. Users disagreeing can delete their accounts.

These terms were generated with Rocket Lawyer.